Implementation and Customer Success

Get Up & Running
2x faster than the industry average.

Most TPMs average 7-9 month implementations. Vividly gets you processing payments in under 90 days. We've never missed a deadline in 100+ deployments.

And while other platforms lock you into specific ERPs, we built Vividly to work with whatever you have today — and whatever you'll have tomorrow. No vendor handcuffs, just instant connectivity.

9.8/10
CSAT
100+
Implementations
12 days
Average go-live ahead of schedule
0
Failed implementations across 100+ brands

See Value 2x Faster with Vividly

Your team and ours, working as one. We map your requirements to our proven implementation framework and optimize every process until Vividly runs exactly how you need it. No one-size-fits-all approach - just a structured, personalized partnership designed to get you live fast.

You Control the Timeline

With our customized implementation process, you're in charge — we'll go as fast or slow as you need.


While other platforms force you into rigid 7-9 month implementations, we move at your speed.

Our record: 6 months maximum, 3 months average, 100% on-time across 100+ brands.

Implementation That Doesn't End at Go-Live

Get unlimited training, weekly optimization sessions, and quarterly business reviews.

Plus instant access to Vividly University with 50+ tutorials, best practices, and advanced strategy suggestions from real brands using Vividly.

Trusted by Leading Brands

100+ brands. 9.8/10 CSAT. 0 failures. Immediate responses. It's no surprise leading brands love us.

From established brands to fast-growing challengers, every Vividly customer goes live on schedule. Ask Liquid Death, Dr. Bronner's, or Acure — they'll all tell you the same thing.

Don't Take Our Word For It

How Health-Ade Recovered $700K and Transformed Their Deduction Process with Vividly

“In past years we weren't disputing much because we were resource-constrained and lacked tools to help manage the volume. In 2024 we disputed $1.1M in deductions and successfully recovered $700K. Having Vividly made a significant improvement.”

Claudia Ogaz, VP, Corporate Controller
How Liquid Death Is Enhancing Efficiency with Vividly's Custom Netsuite Integration

"Working with Vividly was a fantastic experience. Their attention to detail and willingness to listen and iterate made the process seamless. The custom integration has significantly improved our operations, and we are thrilled with the results."

“It sounds simple, but for us, the game-changer was being able to match the sales plan with the actual deductions that were coming in. Being able to do it all in one system meant we could plan and forecast all we wanted.”

Zack Wierenga, Senior Trade Manager
Waterloo Sparkling Water

“We're able to manage the business like a big CPG company manages their business with about 5% of the resources. Vividly allows us to be more thoughtful about the decisions and make those decisions much faster.”

Al Matulis, Chief Sales Officer
Quinn Snacks
How Munk Pack Uses Vividly for Seamless Deduction Management and Improved Cashflow

“We needed the help and feel that Vividly is the right partner for us. We knew we needed better infrastructure on the accounts receivable and deductions side. We could have done that by making a new hire or further investing in Vividly – it’s been a really cost-effective decision to work with Vividly.”

Platform Integrations

KeHe, NIQ, or that custom system from 2003 — Vividly connects them all. Switch ERPs tomorrow without switching your cash application. That's true platform independence.

Our Team

Brianna Franklin

Customer Success Manager

Laura Knight

Customer Success Manager

Rich Brewis

Integrations team

Ethan Somerville

Integrations team

Ewelina Smierzynska

Integrations team

Julie Smith

Head of Customer Success

Jenny Du

Customer Success Manager

Chelsea Miller

Customer Success Manager

Brenda Eddins

Senior Trade Finance Manager

Albert Sinopoli

Implementation Coordinator

Kristina Leonardo

Implementation Coordinator

Insights & Analysis

Maximize ROI with AI-powered insights and reporting.

Cash App

Automate cash application, reduce errors, and gain real-time insights, all in a unified platform.

Implementation & Customer Success

Get up and running 48% faster than competitors.

Frequently Asked Questions

Trade promotions are an effective way to drive sales and boost your.

What resources will I have to provide for Implementation

When you sign-up for Vividly's trade promotion management solution, you'll be assigned a dedicated account manager who will oversee your onboarding and ensure all your process and technical needs are met. To achieve a quick and seamless integration process, your account manager will need a few data requests completed and will need access to 1-2 key stake holders to work with internally. This ensures that your TPM platform is set up

How long does implementation take?

Timeline depends upon the bundle purchased with our largest suite taking 14 weeks to build. Part of how we do this is through the platform itself, designed to be launched fast so brands needs to scale are met.

What makes Vividly implementation different?

In addition to a technical build and best practices around trade embedded into the onboarding process, Vividly takes tremendous pride in the level of user training available. Instead of limiting training to a select individuals, we provide a robust combination of hands on and video based training.

Vividly University: 100+ video library walking through every section of the software, led by our co-founders
Chat Support: Within portal users can chat directly with CPG experts across the US. Average response time is >2min!
4-8 Hours of dedicated training: With every tier comes dedicated hours for training, however your team learns best.
Office hours: After portal is launched we offer complimentary office hours for your team to ask questions and heighten learning of processes within Vividly

Goodbye Excel. Hello Vividly

Achieve 91% accuracy and recover up to $700K in trade spend, all through our innovative platform.

Goodbye Excel.
Hello Vividly!

Achieve 98% accuracy and recover up to $700K in trade spend, all in one unified trade promotion management platform.