Deduction Recovery Services

 Stop Accepting Trade Leakage.
Recover More Invalid Deductions.

Vividly manages the entire deduction dispute process - from intake, to retailer dispute submission and follow through - helping brands recover invalid deductions without adding workload to your AR or Sales teams.

Plus, we're platform-agnostic, so there's no platform replacement required.

Recovery Tracking & Visibility
Reduce Manual AR Work
End-to-End Dispute Handling

End-to-End Dispute Management,
Handled by Vividly

From shortages to pricing claims and billbacks, Vividly helps brands recover trade dollars often lost to manual processes.

01
Deduction Intake
01
02
Case Preparation
02
03
Dispute Processing
03
03
Visibility and Reporting
04
Deduction Intake

Every Deduction, Organized in One Place

We work alongside your existing processes to capture, organize, and prepare deductions for efficient review and dispute handling. Every claim is logged, categorized, and ready for review from day one.

Intake from email, shared trackers, or existing TPM platforms
Deductions categorized and assigned to monthly invalid buckets
Works alongside your current workflow - no system replacement required
Centralized log with retailer, amount, date, and claim type

Case Preparation

Every Deduction Prepared for Dispute

Every deduction is reviewed for completeness and supporting documentation before entering dispute workflows. Vividly helps centralize claim details, organize backup documentation, and streamline follow-up from day one.


Backup documentation retrieved and organized
Supporting claim details centralized in a structured workflow
Claims categorized and routed for efficient dispute handling
Improved visibility into dispute status, activity, and supporting documentation

Dispute Processing

We Fight the Disputes. You Recover the Revenue.

Once a deduction is routed for dispute, Vividly prepares supporting documentation, submits through portals, and manages follow-up through resolution - helping your team recover more revenue without the operational burden.

Dispute responses prepared with full supporting documentation
Submission through retailer portals on your behalf
Follow-up managed through to resolution - no dropped balls
Escalation playbooks for complex or high-value disputes

Visibility and Reporting

Full Visibility Into What's Owed and What's Won

Real-time dashboards give your finance and AR teams complete visibility into aging, dispute status, recoveries, and root cause trends - so you can make informed decisions and report confidently to leadership.


Aging report by retailer, deduction type, and status
Recovery tracking with won, pending, and written-off amounts
Root cause analysis to identify patterns and prevent recurrence
Monthly reporting summaries delivered directly to your team

For Brands Already On A TPM

Need More Disputing Power Than Your Current TPM Provides?


Trade planning software was built to plan. Winning deduction disputes is a different discipline entirely - and most TPM platforms weren't designed for it.

If your deduction backlog is growing, your dispute win rate is stuck, or your AR team is drowning in spreadsheets, your platform isn't solving this problem. It's just not built for it.

We've heard from brands on AFS, Blacksmith, UpClear, Exceedra, and others who reached out asking whether Vividly could help with this specific thing.

The answer is yes - and you don't need to replace anything to get started.Vividly's standalone dispute processing service runs alongside your existing TPM.

Same planning workflow. Better recovery results. No rip-and-replace, no migration, no disruption.

Your Deduction Backlog Is Growing

Aging disputes pile up faster than your team can process them. Every day they sit is money you're not recovering.

Your TPM Flags Issues - Then Leaves Them

Most platforms surface deductions. Very few actually fight them. Identification without action is just a better-organized backlog.

You're Not Ready to Add Headcount

A dedicated disputes hire costs $65K–$90K before benefits and ramp time. Vividly gives you experienced capacity at a fraction of that cost.

You're Not Ready to Replatform

You don't need to replace your TPM to fix your deductions process. Vividly plugs into your existing workflow - not the other way around.

Don't Take Our Word For It

How Health-Ade Recovered $700K and Transformed Their Deduction Process with Vividly

“In past years we weren't disputing much because we were resource-constrained and lacked tools to help manage the volume. In 2024 we disputed $1.1M in deductions and successfully recovered $700K. Having Vividly made a significant improvement.”

Claudia Ogaz, VP, Corporate Controller
How Liquid Death Is Enhancing Efficiency with Vividly's Custom Netsuite Integration

"Working with Vividly was a fantastic experience. Their attention to detail and willingness to listen and iterate made the process seamless. The custom integration has significantly improved our operations, and we are thrilled with the results."

“It sounds simple, but for us, the game-changer was being able to match the sales plan with the actual deductions that were coming in. Being able to do it all in one system meant we could plan and forecast all we wanted.”

Zack Wierenga, Senior Trade Manager
Waterloo Sparkling Water

“We're able to manage the business like a big CPG company manages their business with about 5% of the resources. Vividly allows us to be more thoughtful about the decisions and make those decisions much faster.”

Al Matulis, Chief Sales Officer
Quinn Snacks
How Munk Pack Uses Vividly for Seamless Deduction Management and Improved Cashflow

“We needed the help and feel that Vividly is the right partner for us. We knew we needed better infrastructure on the accounts receivable and deductions side. We could have done that by making a new hire or further investing in Vividly – it’s been a really cost-effective decision to work with Vividly.”

Why Vividly

Vividly

Modern, user-friendly interface

Efficient, accurate entry

Time-saving automation

Flexible backup options

Effective communication

Data-driven planning

Others

Clunky, confusing interfaces

Inefficient entry and management

No automation in date selection

Limited document support

Restricted commenting

Lack of in-screen analytics

Vividly

Automated, flexible future pricing

Time-saving, accurate live connection

Tailored for distributor-based businesses

Flexible timing adjustment

Fast, innovative technology

Others

Limited capabilities in future pricing

Disconnected duplication

Inability to handle distributor volume

No timing shift adjustment

Slow, outdated technology

Vividly

Focused support for brands

Accurate trade rate handling

Others

Systems not tailored for indirect-heavy businesses

Lack of pass-through spend handling

Vividly

Comprehensive, compatible deduction scanner

Automated alignment

Efficient, tailored support

Others

No comparable deduction breakdown

Basic matching

No comparable services

Vividly

Unlimited, experienced training

Extensive video training

Fast, experienced support

Quick, satisfying implementation

Others

Limited, costly training

Basic materials

Slow support response

Lengthy, negative implementation experience

Vividly

Agile, exciting growth

Customer-driven innovation

Tailored solutions for fast-growing brands

Others

Stagnant product development

Lack of customer-driven innovation

Focus on larger, dormant customers

Insights & Analysis

Maximize ROI with AI-powered insights and reporting.

Cash App

Automate cash application, reduce errors, and gain real-time insights, all in a unified platform.

Implementation & Customer Success

Get up and running 48% faster than competitors.

Goodbye Excel. Hello Vividly

Achieve 91% accuracy and recover up to $700K in trade spend, all through our innovative platform.

Goodbye Excel.
Hello Vividly!

Achieve 98% accuracy and recover up to $700K in trade spend, all in one unified trade promotion management platform.